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Privacy Policy

Privacy Policy

What information we collect?

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and the Council, April 27th, 2016, regarding the protection of natural persons with regard to the lawful, transparent and loyal treatment of personal data and to the free circulation of these data we inform you that we collect information from you when you register on the site, place an order, participate in a contest or raffle, respond to a survey or communication such as an email or participate in another function of the site. When ordering or registering, we can ask for your name, email address, postal address, telephone number, credit card information, information about the recipients of gifts (not used for marketing purposes) and other information. However, you can visit our site anonymously.

How we use your information?

We may use the information we collect from you when you register, purchase products, participate in a contest or promotion, respond to a survey or marketing communication, browse the website, or use some other features of the site in the following ways: personalize your experience on the site and allow us to deliver the type of content and product offers that interest you most. To allow us to offer you a better service when responding to your customer service requests. To process your transactions quickly. To administer a contest, promotion, survey or other feature of the site. If you have chosen to receive our newsletter by e-mail, we may send you periodic e-mails with the option to stop receiving them at any time.

How you can choose not to receive, delete or modify the information you have provided us?

Visitors who register or participate in other site functions, such as marketing programs and "member-only" content, will have the option to choose whether they wish to be on our email list and receive email communications from us.

How we protect visitors information?


We implement a variety of security measures to maintain the security of your personal information. Your personal information is contained behind secure networks and is only accessible by a limited number of people who have special rights of access to such systems, and are required to maintain the confidentiality of the information. When you place orders or access your personal information, we offer you the use of a secure server. All sensitive / credit information that you provide is transmitted through Secure Socket Layer (SSL) technology and then encrypted in our databases so that it can only be accessed as indicated above.

Do we use ‘cookies’?


Yes. Cookies are small files that a site or your service provider transfers to your computer's hard drive through your browser (if you allow it) that allows the site's systems or service provider to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on the previous or current activity of the site, which allows us to offer you better services. We also use cookies to help us collect aggregate data about site traffic and interaction with it, so we can offer better experiences and tools in the future. We can hire third party service providers to help us better understand the visitors of our site. These service providers are not authorized to use the information collected on our behalf, except to help us carry out and improve our business. The option to deactivate cookies is always present for our users, although they must take into account that it will restrict access to some functions of the Website and make it more efficient and function correctly.

Do we disclose the information we collect to third parties?

We do not sell, trade or otherwise transfer your personally identifiable information to third parties unless we notify you in advance, in order to respect the provisions of art. 11 and 12 of the Organic Law 15/1999 on the protection of personal data. The term "third parties" does not include our business, nor does it include the hosting partners of the website and other parties that help us operate our website, carry out our business or provide services to you, as long as said parties agree to maintain confidentiality of this information. We may also disclose your information when we believe it is appropriate to comply with the law, enforce the policies of our site or protect our rights, property or safety or that of others. However, the visitor's non-personally identifiable information may be provided to other parties for marketing, advertising or other uses.

How you can choose not to participate, delete or modify the information you have provided?

In accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data and development regulations, you may, at any time, access, modify or request that we cancel your personal information from our database through our website or by sending an e-mail to hello.eu@artscase.com
The treatment and management of them comply with the provisions of the Organic Law 15/1999 of December 13, protection of personal data so to modify their subscriptions by email, please let us know by changing your preferences in the "My Account" section. Keep in mind that due to email production programs you can receive any email that is already in production. To remove all information from your online account from our database, access the "My Account" section of our site and delete your shipping addresses, billing addresses and payment information. Please note that we can maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with added value, we may include links from third parties on our site. These linked sites have separate and independent privacy policies. Therefore, we have no responsibility for the content and activities of these linked sites. However, we try to protect the integrity of our site and appreciate any comments about these linked sites (even if a specific link does not work).

Changes in our policy
If we decide to change our privacy policy, we will post those changes on this page. Changes to the policy will apply only to information collected after the date of the change.

Likewise, we inform you of the possibility of exercising the rights of access, rectification, cancellation and opposition of your personal data, free of charge by email to hello.eu@artscase.com or in the address C / Camelias, 49 2ºG, 36211 - Vigo (Pontevedra).

These rights can also be exercised in the terms that the applicable regulations establish and that can be consulted in www.agpd.es.

Questions and answers
We welcome your questions, comments and concerns about privacy. Please, send us each and every one of your concerns regarding privacy, or any other topic. This online privacy policy applies only to information collected through our website and not to information collected offline.